Shipping Policy

Thank you for shopping with AiHomeCamera. This Shipping Policy explains our order processing times, delivery options, shipping charges, address restrictions, tracking procedures, and cancellation requirements.

Order Processing Time

Orders are generally processed within 2–7 business days after payment has been successfully completed.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Business days do not include weekends or federal holidays. Processing times may be longer during holidays, promotional periods, severe weather, or other periods of unusually high order volume.

Estimated Delivery Time

The estimated total delivery time consists of:

Processing time + Shipping time = Estimated total delivery time

For orders shipped within the United States:

• Processing time: 2–7 business days

• Standard shipping time: 5–7 business days

• Estimated total delivery time: 7–14 business days

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, incorrect addresses, regional restrictions, and other circumstances outside our control may affect delivery time.

Order Confirmation and Tracking

After placing an order, you will receive an order confirmation email at the email address provided during checkout.

Once your order ships, we will send you a shipping confirmation email containing the available tracking information. Please allow up to 48 hours for the carrier’s tracking system to display updated shipment activity.

We recommend keeping your order confirmation and shipping emails until your order has been delivered and inspected.

Order Cancellations

If you need to cancel an order, please contact us immediately.

We will make every reasonable effort to process your cancellation request. However, cancellation is not guaranteed. Once an order has entered processing, been prepared for shipment, or been transferred to the shipping carrier, it can no longer be canceled or modified.

Submitting a cancellation request does not confirm that the order has been canceled. We will notify you if the cancellation is successfully completed.

Shipping Address Requirements

Customers are responsible for providing a complete and accurate shipping address at checkout. Please carefully review the recipient’s name, street address, apartment or unit number, city, state, ZIP code, telephone number, and email address before submitting the order.

Once an order has entered processing or has shipped, we may be unable to change or correct the delivery address.

We are unable to ship to:

• APO or FPO addresses

• PO boxes

• Freight forwarders or mail-drop locations

• Hotels or other temporary lodging addresses

• Addresses outside the delivery areas supported at checkout

• Certain remote or restricted locations

Orders submitted with an unsupported or unverifiable shipping address may be canceled.

Shipping Charges

Shipping charges are calculated automatically during checkout based on the order value, total weight, destination, shipping method, and available service level.

Some products may require a specific shipping method, while other products may offer multiple delivery options. The applicable shipping charge will be displayed before you complete your purchase.

Original shipping charges are non-refundable after an order has shipped, except when required by applicable law or when the shipment issue resulted from an error by AiHomeCamera.

Additional shipping charges may apply to Alaska, Hawaii, remote areas, oversized products, and special-delivery items. When additional payment is required, we will contact you before processing the order.

International Shipping

International shipping is available only to countries and regions supported by our checkout system. Available destinations, shipping methods, and charges will be displayed during checkout.

International economy shipping generally takes 15–25 business days after order processing.

International customers are responsible for any applicable customs duties, import taxes, brokerage charges, or other fees assessed by the destination country unless otherwise stated during checkout.

Customs clearance and local carrier delays may extend the estimated delivery time.

Special-Delivery Items

Products requiring oversized, freight, scheduled, or other special delivery will be identified on the applicable product page or during checkout.

Enter your ZIP code or shipping address during checkout to view the available delivery methods, estimated delivery dates, and applicable shipping charges before completing your purchase.

Delivery Issues

Please monitor your tracking information and make appropriate arrangements to receive the package.

If the tracking information shows that the package was delivered but you cannot locate it, please:

1. Check all entrances, porches, garages, mailrooms, parcel lockers, and other possible delivery locations.

2. Ask household members, neighbors, property managers, or front-desk personnel whether they accepted the package.

3. Contact the shipping carrier for additional delivery details.

4. Contact AiHomeCamera promptly if the package still cannot be located.

If a shipment arrives visibly damaged, please photograph the shipping carton, shipping label, product, packaging materials, and damaged areas before discarding any packaging. Contact us promptly so we can review the issue.

Contact Us

If you have questions about an order, shipment, tracking number, or delivery issue, please contact us:

USBUSCN, LLC
Website: https://aihomecamera.com
Email: info@aihomecamera.com — preferred contact method
Phone: 832-224-5699